FAQ's

How do I place an order?

Choose the product you would like to purchase, add it to your cart, proceed to checkout, and complete your delivery and payment details. Once your order has been successfully placed, you will receive an order confirmation.

Can I cancel or change my order?

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to assist you if the order has not already been processed or dispatched.

Will I receive an order confirmation?

Yes. After a successful order is placed, an order confirmation will normally be sent to the email address provided during checkout.

What payment methods do you accept?

Available payment methods are displayed at checkout. Depending on availability, these may include major debit and credit cards and supported digital payment methods.

Is my payment information secure?

Payments are processed through the payment services available at checkout. We use reasonable security measures to protect customer and payment-related information. We will never ask you to send complete card details by email.

How long does it take to process my order?

Orders are normally processed within 1–2 working days.

How long does delivery take?

Standard delivery normally takes approximately 3–4 working days after your order has been processed.

Will I receive tracking information?

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

What if my order is delayed?

If your order has not arrived within the expected delivery period, please contact us. We will help you check the shipment status and determine the appropriate next steps.

How long do I have to return an item?

We offer a 30-day return period. Please contact us before returning your item so we can provide the appropriate return instructions.

Is return shipping free?

Yes. We provide free return shipping for eligible returns handled under our Return & Refund Policy.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

When will I receive my refund?

Once an eligible return has been received and processed, approved refunds are normally issued to the original payment method where possible. Your bank or payment provider may require additional processing time.

What if my item arrives damaged or faulty?

Please contact us as soon as possible with your order details and information about the issue. We will review the matter and assist you in accordance with applicable consumer rights.

Are product details accurate?

We make reasonable efforts to ensure product descriptions, specifications, images, pricing, and availability are accurate and current. Minor differences may occur due to manufacturer updates, packaging changes, or display settings.

How can I contact To Kill?

If you have a question that is not answered here, our customer service team will be happy to assist you.

Email: info@luxetokill.com

Phone: +44 0800 954 5024

Address: Middleton, M24 1SA, Manchester, United Kingdom

Still have a question?
Contact us at info@luxetokill.com and our team will be happy to help.