Terms of service

Terms of Service

These Terms of Service govern your use of the To Kill website and your purchase of products from our online store.

Last Updated: 23 September 2026

1. About These Terms

```

These Terms of Service apply to your use of the To Kill online store and to purchases made through our website. By using our website or placing an order, you agree to comply with these Terms.

These Terms should be read together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other applicable store policies.

```

2. Store Information

```

Store Name: To Kill

Email: info@luxetokill.com

Phone: +44 0800 954 5024

Address: Middleton, M24 1SA, Manchester, United Kingdom

```

3. Products and Product Information

```

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate and up to date.

Product colours and appearance may vary slightly depending on your device or screen settings. If an obvious error occurs in a product description or price, we reserve the right to correct the error and, where appropriate, contact you before fulfilling the order.

```

4. Orders and Contract Formation

```

When you place an order, you are making an offer to purchase the selected products. After receiving your order, we will send an order acknowledgement or confirmation.

A contract is formed in accordance with the applicable terms and the information presented during the checkout process.

We may be unable to accept an order in circumstances such as product unavailability, an obvious pricing or listing error, suspected fraudulent activity, or other legitimate reasons. If we cannot fulfil an order after payment has been taken, we will arrange an appropriate refund.

```

5. Prices and Payment

```

Product prices and any applicable delivery charges are displayed on the website or during checkout. Prices are presented in the applicable currency shown at checkout.

Payment must be completed using one of the payment methods available at checkout. Payment information may be processed by third-party payment providers.

We reserve the right to correct obvious pricing errors before an order is accepted or fulfilled.

```

6. Shipping and Delivery

```

Orders are normally processed within 1–2 working days. The expected delivery period is generally 3–4 working days after processing.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, operational disruptions or other unforeseen events.

Customers are responsible for providing a complete and accurate delivery address.

```

7. Returns and Refunds

```

We offer a 30-day return period in accordance with our Return & Refund Policy. Return shipping is free and we do not charge a restocking fee.

Nothing in these Terms limits your statutory consumer rights under applicable UK law. This includes your rights concerning faulty, damaged, misdescribed or non-conforming goods and any applicable statutory cancellation rights for online purchases.

Please review our Return & Refund Policy for the complete return and refund procedure.

```

8. Faulty or Incorrect Products

```

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

We will assess the issue and provide the remedy required by applicable consumer law, which may include repair, replacement, price reduction or refund, depending on the circumstances.

```

9. Website Use

```

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not attempt to gain unauthorised access to our website, introduce malicious software, interfere with website functionality, or use the website for fraudulent or unlawful activities.

```

10. Intellectual Property

```

Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially use website content without appropriate permission, except where permitted by law.

```

11. Third-Party Services and Links

```

Our website may use third-party services, including payment, delivery, hosting, analytics and other service providers.

We may also provide links to third-party websites. We are not responsible for the content, availability or policies of websites operated by third parties.

```

12. Limitation of Liability

```

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable UK law.

Subject to the foregoing, we are not responsible for losses that could not reasonably have been anticipated at the time the contract was formed or for matters outside our reasonable control.

```

13. Events Outside Our Control

```

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, significant transport disruption, telecommunications failures, industrial disputes or other unforeseen events.

Where such an event occurs, we will take reasonable steps to minimise its impact and resume normal performance as soon as reasonably possible.

```

14. Changes to These Terms

```

We may update these Terms from time to time to reflect changes to our services, website, business practices or applicable legal requirements.

The version applicable to your order will be the version in effect when your order is accepted, unless a change is required by law.

```

15. Governing Law

```

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms affects any mandatory rights or remedies available to consumers under applicable law.

```

Contact Us

```

If you have any questions about these Terms of Service, please contact us: