Privacy policy

Privacy Policy

This Privacy Policy explains how To Kill collects, uses, stores and protects personal information when you use our website or place an order with us.

1. Who We Are

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This Privacy Policy applies to the online store operated under the name To Kill.

If you have questions about how we handle your personal information, you can contact us using the details below.

Email: info@luxetokill.com

Phone: +44 0800 954 5024

Address: Middleton, M24 1SA, Manchester, United Kingdom

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2. Information We Collect

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Depending on how you interact with our website, we may collect information such as:

Your name and contact details.
Billing and delivery address.
Email address and telephone number.
Order and transaction information.
Payment-related information processed through our payment providers.
Customer service communications.
Information you provide through forms on our website.
Technical information such as browser type, device information and website usage data.
Cookie and similar technology information, where applicable.

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3. How We Use Your Information

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We may use personal information to:

Process and fulfil your orders.
Arrange payment and delivery.
Provide order confirmations and shipping updates.
Respond to customer service enquiries.
Process returns, refunds and exchanges.
Maintain and improve our website and services.
Protect our website, customers and business against fraud or misuse.
Meet applicable legal and regulatory requirements.
Send marketing communications where we have an appropriate legal basis or your consent is required and has been provided.

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4. Legal Bases for Processing

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Where applicable, we process personal information on the basis of one or more lawful grounds, including the performance of a contract, compliance with legal obligations, legitimate interests, and consent where required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

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5. Payment Information

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Payments are processed through the payment methods and payment service providers available at checkout. We generally do not need to store your complete payment card details ourselves.

Payment providers may process your information according to their own privacy policies and terms.

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6. Sharing Your Information

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We may share relevant information with trusted service providers where necessary to operate our business, including payment providers, delivery and logistics providers, website and hosting providers, customer support services, analytics providers and other technical service providers.

We only provide information that is reasonably necessary for the relevant service or legal purpose.

We may also disclose information where required by law, legal process or a competent authority.

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7. Shopify

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Our online store is powered by Shopify. Shopify may process personal information as necessary to provide and support the ecommerce platform, security features and related services.

Shopify's processing of personal information is also subject to its applicable privacy documentation.

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8. Cookies and Similar Technologies

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Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and, where applicable, support marketing activities.

Depending on the type of cookie and applicable requirements, you may be able to manage your preferences through our cookie consent tools or your browser settings.

For more information, please see our Cookie Policy.

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9. Data Retention

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We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, meeting legal obligations, resolving disputes and enforcing agreements.

The retention period may vary depending on the type of information and the applicable legal requirements.

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10. Data Security

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We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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11. Your Privacy Rights

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Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Request restriction of processing in certain circumstances.
Object to certain processing, including direct marketing.
Request portability of certain information where applicable.
Withdraw consent where processing is based on consent.

To exercise an applicable privacy right, please contact us using the details below.

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12. Children's Privacy

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Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

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13. Third-Party Websites

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Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website you visit.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or data-processing practices.

Any updated version will be published on this page with a revised update date where appropriate.

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Contact Us

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If you have questions about this Privacy Policy or how your personal information is handled, please contact us: