Return & Refund Policy

At To Kill, we want you to be satisfied with your purchase. If you need to return an item, the following policy explains the applicable return and refund process.

30-Day Returns

We offer a 30-day return period. You may request a return within 30 days of receiving your order. This voluntary return policy applies in addition to your statutory consumer rights.

Eligibility for Returns

To help us process your return efficiently, please ensure that the item is returned in appropriate condition and, where reasonably possible, with its original packaging, accessories and documentation.

We do not charge a restocking fee, and there are no products designated as final-sale items under this voluntary return policy.

Your statutory rights remain unaffected. This includes rights relating to goods that are faulty, not as described, or otherwise do not conform to the contract.

How to Request a Return

Before sending an item back, please contact our customer service team so that we can provide the appropriate return instructions.

1. Contact us using the details below and provide your order number.
2. Tell us which item you would like to return and, where applicable, the reason for the return.
3. Follow the return instructions provided by our customer service team.
4. Package the item securely and send it according to the provided instructions.

Return Shipping

Return shipping is free. We will provide the applicable return instructions for eligible returns.

Please contact us before returning your order so that your return can be handled correctly and any required return information can be provided.

Refunds

Once your returned item has been received and checked, we will process the applicable refund using the original payment method where possible.

Refund processing times may vary depending on your payment provider. You will be informed when the refund has been processed.

Where a refund is legally required, it will be provided in accordance with applicable UK consumer law.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty, is not as described, or you have received an incorrect item, please contact us as soon as possible.

We will review the issue and provide an appropriate solution in accordance with your statutory consumer rights, which may include a repair, replacement or refund where applicable.

Your Statutory Rights

Nothing in this policy limits or excludes any rights you have under applicable UK consumer protection law. In particular, statutory rights relating to faulty, misdescribed or non-conforming goods remain fully protected.

For online purchases, consumers may also have a statutory cancellation right under the applicable distance-selling rules. These statutory rights are separate from our additional 30-day voluntary return policy.

Contact Us About a Return

If you have questions about a return, refund or damaged order, please contact us:

Store: To Kill

Email: info@luxetokill.com

Phone: +44 0800 954 5024

Address: Middleton, M24 1SA, Manchester, United Kingdom