Shipping policy
We aim to process and deliver every order reliably and within the estimated timeframes below.
Order Processing
Orders are normally processed within 1–2 working days after the order has been successfully placed. Orders are processed on working days, excluding applicable weekends and public holidays.
Delivery Time
```After your order has been processed and dispatched, the estimated delivery time is generally 3–4 working days.
Delivery estimates are provided for guidance and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, service interruptions or other unforeseen events.
```Shipping Confirmation & Tracking
```Once your order has been dispatched, we may send you a shipping confirmation by email. Where tracking is available, the confirmation may include a tracking number or tracking link.
Please allow some time after dispatch for tracking information to become available in the carrier's system.
```Delivery Address
```Please make sure that your delivery address is complete and accurate when placing your order. We cannot guarantee successful delivery where an incorrect or incomplete address has been provided.
If you notice an error in your delivery address, please contact us as soon as possible. We will try to assist if the order has not yet been dispatched.
```Delayed or Missing Deliveries
```If your order has not arrived within the expected delivery timeframe, please check your tracking information first, if available.
If you believe your parcel is delayed, lost or has not been delivered correctly, please contact our customer service team. We will review the available delivery information and assist you with the next steps.
```Damaged Parcels
```If your order arrives visibly damaged, please contact us as soon as reasonably possible. Where appropriate, please retain the packaging and any relevant evidence so that the issue can be reviewed with the delivery provider.
```Delivery Issues
```If you receive the wrong product, an incomplete order, or a product that appears to have been damaged during delivery, please contact us so that we can investigate the issue and provide an appropriate solution.
Your statutory consumer rights remain unaffected by this Shipping Policy.
```Contact Us
```If you have questions about shipping or delivery, please contact us:
Email: info@luxetokill.com
Phone: +44 0800 954 5024
Address: Middleton, M24 1SA, Manchester, United Kingdom
```To Kill · Middleton · M24 1SA · Manchester · United Kingdom